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Myhandyvan – Terms and Conditions

The following terms and conditions outline the rights, obligations, and responsibilities of all ‘parties’ to this agreement; The parties being the ‘customer’ and ‘Myhandyvan’, and its affiliates, employers, agents or subcontractors with whom clients are entering into a contract.

The usage of the words ‘you’ and ‘client’ refers to the customer. The words ‘we’, ‘us’ and ‘our’ indicate that a reference is being made to Myhandyvan. ‘Goods’ and ‘consignment’ refer to the goods being delivered.

Myhandyvan is dedicated to providing a stress-free and reliable service to our customers. For this purpose, and to safeguard the interests of our clients and us, we recommend that you go through the terms and conditions that follow.

Should you have any questions, please feel free to call or write to us and a member of our team will be happy to assist you.

Arrival Time:

While Myhandyvan pays utmost importance to punctuality, at times circumstances beyond our control prevent us from arriving at a pickup location on time. These circumstances could include heavy traffic, roadblocks, bad weather, natural calamities, and other emergencies. For this reason, we maintain that booking times are estimated. Please allow us a two hours window to reach the pickup destination.

We do not accept responsibility for losses incurred by customers as a result of pickup or delivery delays beyond our control. Compensation or refunds are not offered for unpunctuality.

Quotations and Pricing:

Although a signed quotation along with the entire terms and conditions represents the agreement between both parties, it does not initiate a contract until a confirmation email has been sent to the email address provided by the customer, stating that we are available and willing to offer our services on the requested time and day. Such a confirmation email is generally sent to clients within 10 minutes of receiving acceptance of our quotation.

Each quote is given as a fixed amount after calculating the estimated hours Myhandyvan services will be used. While the price on the quote is fixed, it can change if certain ‘circumstances’ or ‘additional expenses’ were omitted while preparing the quote. Below is an explanation of these:

  • Congestion charges, tolls, customs duties and fees such as government fees, or other statutory fees that were not included in the quote must be borne by customers.
  • Customers that wish to make a self-loading inquiry must know that the minimum booking time for this option is 3 hours unless it is accepted by the team.
  • Customers are required to reserve a parking space close to the pick-up and delivery location. If our van driver receives a ticket because parking wasn’t arranged, the customer must pay the amount on the ticket to our driver.
  • If the consignment is to be collected from or delivered to floors other than the ground floor and this was not discussed while the quote was being prepared, additional charges will be added to the invoice.
  • We must be informed if multiple journeys or other routes are to be taken (in cases where more than one pickup or drop is to be made). Multiple drop locations may result in customers paying an additional fuel charge as well as £10 per each via or destination.
  • If access to the pickup and delivery point is limited, making the collection and delivery of the goods difficult and therefore increasing the actual time taken to make the transfer, charges may be added for the extra time.
  • Delays caused by clients for reasons such as our drivers being asked to wait as they are not ready, parking not arranged, customers lost keys, packing incomplete and other unforeseeable circumstances not mentioned here will result in an increase in cost.
  • Each job is unique and for this reason, any other unplanned expenses that arise because of the nature of the job must be borne by the customer.

Incomplete Packing

Incomplete packing increases the time needed to carry out a move as well as making it more difficult to maximise the space in our vehicles. In this instance additional charges will apply at the hourly rate for the team deployed.

Items not boxed or bagged, boxes not built properly, boxes not taped closed, and over filled boxes or bags are some of the most common instances of incomplete packing. If you are unsure, please contact our team for guidance on 0161 327 3704.

Payment:

All payments due under these terms and conditions need to be completed before the van is unloaded at the drop off location unless otherwise agreed in advance.
Instances where the total amount due is greater than £300, 50% is required 7 days before the date work is to be done. The remainder is due on the day, before loading at the pick up commences.

Works that we do not undertake:

Unless previously agreed in writing, we do not:

  • Dismantle electrical devices.
  • Remove or lay floor coverings.
  • Use lifts to move goods.
  • Use ropes to let items down (e.g. – sofas, pianos, tables, cupboards).
  • Deal with pianos.
  • Carry items that require to be transported in a controlled environment.
  • Transporting waste that will dirty our vans, making them unsuitable to be used by the next customer.
  • Carry currency and high-value items such as jewelry, watches, precious materials etc.
  • Remove doors or make new entrances to premises.
  • Work in pickup or drop locations where the paint is still wet.
  • Undertake any works that our staff is not qualified or authorized to carry out.

Customers’ responsibilities:

While we do our best to ensure that our customers’ moves are trouble free and as comfortable as possible, there are certain expectations from customers.

Customers are required to pack their goods properly. We cannot be held accountable for damages or breakages caused due to poor packing.

Our team is always happy to help clients determine the right size of van or vans required to transfer their consignment. If, however, customers do not consult us and later realise that the van selected is not large enough to accommodate their goods, they will have to bear the cost of replacing the van, ordering an additional van, or making additional journeys.

It is up to the customer to determine whether the goods being delivered will fit in the delivery location. It has been observed that upon reaching the destination, at times, items such as sofas, beds, wardrobes, do not fit in the space available. In cases such as these, we are unable to remove doors or make modifications to the premises to accommodate these items. If no alternative solution can be arranged in this instance, Myhandyvan will leave the item as close to the drop off location as the drive deems suitable. The customer will bear responsibility for this item.

It must be noted that insurance does not cover damages caused because goods were forced in places too small for them. E.g. – a wardrobe being damaged because it was being squeezed through a door that wasn’t large enough for it.

Customers are required to be ready for the driver. Delays on the customers part will cause the final bill to increase. These delays could happen because an incorrect address was given, packing was incomplete, keys were missing, the customer didn’t reach the pickup location on time etc.

Clients must Reserve the closest parking space to the exit door of the pick-up and delivery location. They can do so by calling the council to request a ‘parking suspension’. If our vans are getting a ticket because parking wasn’t arranged beforehand, the customer will have to pay the driver the amount of the ticket.

Clients are responsible to obtain necessary licenses or documentation required to transport their goods, for example, motorbikes need to have a logbook with it if happens it was the only item need moving.

It is the customer’s responsibility to report any damages to their goods while the driver is with them so that he can log a complaint and take photographs of the breakages.

Clients must defrost fridges and freezers.

Customers must ensure that no item that was to be moved is left behind in error. If an additional trip is to be made because some items were left behind, customers will have to bear the cost of the trip.

If customers hire our vans to go to their recycling centres, it is their responsibility to obtain the necessary ‘waste disposal licenses’ or check whether they need one from the respective centres. Any fee charged by the centre will have to be borne by the customer.

To avoid accidents, customers are requested to keep children away when goods are being carried.

Customers are required to make payments as stated in the contract, including expenses incurred by us on their behalf. If customers are unable to make or refuse to do so, we have the right to hold and ultimately dispose of their goods unless payment has been made in full. All storage charges incurred because of goods being held will have to be borne by the customer.

We do have a daily late payment fee of £50 for any jobs that not get paid within 30 days of completion day.

Disassemble / Reassemble

Myhandyvan will only undertake this service with goods that are in sufficient a condition that its agents deem suitable that it can be reassembled without causing damage. Myhandyvan does not recommend this service for flat pack wardrobes, but will asses each item and confirm, at the quote stage, if they believe it is suitable.

Any damage or loss of parts must be reported before the driver leaves so they can report the issue and take photos.

Any damage or loss of parts deemed to be the responsibility of Myhandyvan will be repaired or replaced by Myhandyvan.

Myhandyvan will not pay to repair or replace any good that are damaged in the course of this service if:

  • The item was damaged prior to this service beginning
  • The item was not assembled correctly prior to this service beginning
  • Any item was missing prior to this service beginning
  • Myhandyvan uncovers damage, through wear and tear or other means, as the items are disassembled

In the above instances the driver or Myhandyvan agent will inform you as soon as they are aware of any of the above.

Clearance

Myhandyvan is a licensed carrier of waste. Any waste materials removed from a premises will be disposed of in accordance with the license, through certified recycling plants. All costs associated with the disposal of the waste are the responsibility of the customer and need to be paid before the waste is removed.

Whilst Myhandyvan takes every care to only remove unwanted good during a clearance, Myhandyvan can take no responsibility for the accidental loss or damage of good during the clearing of a property, if the good are removed and disposed of in error. It is the duty of the customer to supervise the clearance and to ensure only items to be removed are removed.

Myhandyvan can note carry out the removal of specialist waste items, such as dangerous or toxic chemicals. Myhandyvan can only remove domestic good and waste.

Insurance:

Myhandyvan offers both ‘Goods in Transit’ and ‘Public Liability’ Insurance.

‘Goods in Transit Insurance’ covers consignments against damage or loss while they are being transported from one place to another or being stored during a journey. All goods in transit are insured for up to £ 5,000, claims exceeding this amount are non-refundable.

Excesses

£500 –  Each and every claim in respect of errors & omissions.

£250 – For all other claims

(The excess will be deducted from your total insurance pay-out).

There is no cover for owner packed goods and non-packed goods under the this insurance policy unless caused by a major accident to the means of conveyance.

Customers must report any damages to their goods while our driver is with them so that they can log a complaint and take photographs to establish the breakages. We will not accept responsibility for damages discovered after our driver has left the drop off destination.

‘Public Liability Insurance’ protects against claims of property damage or injuries that a third party suffers as a result of business activity. Our excess for Public Liability Insurance is £250 (This is payable by the customer, not Myhandyvan).

Traveling in the Van:

Myhandyvan offer ‘Full Hire and Reward Insurance’. This means that it is permissible by law for customers to accompany the driver while he delivers their consignments. Our vans have two passenger seats, which customers are welcome to occupy (unless they have requested additional helpers, who will, in that case, occupy the additional seats) while their goods are being transferred.

Cancellation:

All cancellations must be made by email.

If customers decide against using our services and notify us more than 48 hours before the pickup time, 100% of the booking amount is refunded to them and there won’t be any cancellation fee whatsoever.

Customers that notify us between 24 to 48 hours of the pickup time will be charged 50% of the booking amount.

Cancellations requested 24 hours before the pickup time will not be accepted. Customers will have to bear the entire cost of the booking.

We reserve the right to cancel or change any bookings. We also reserve the right, upon non-payment of a cancellation charge, to share your details with collection agencies and register your details with credit reference agencies.

If you need to complain:

At Myhandyvan it is our constant endeavour to provide the best man and van hire services in the UK. At times, however, you could feel that the service provided to you was not up to your expectations.

If due to any reason whatsoever, you are not satisfied with our services, we would like to hear from you, and we will do our best to address your concerns.

Please complain by calling or emailing us at:

Phone: 01613273704

info@myhandyvan.co.uk